Earlier this week a successful salon owner asked me this question:
“I was wondering what your opinion is of cancellation charges for missed appointments?
On one hand charge them (even if they cancel/not turn up reasonably regularly) and they will probably not come back and you risk the lifetime profit from that client.
On the other hand don’t charge them and they are allowed to not respect your time (which is a bit of a personal raw nerve of mine) and they have no incentive to respect your time and business next time they are ‘asked to work late’.
